Our policy lasts up to 72 hours before your scheduled party. If there are less then 72 hours before your scheduled party, unfortunately we can’t offer you a refund, but will be willing to try to work with you on rescheduling as best we can and as availability allows.
To complete your return, we require a receipt or proof of deposit. There are certain situations where only partial refunds are granted: these situation would include but not be limited to; if special supplies were ordered or accommodations were made specifically for your party.
Once your request for cancellation is received by us, if approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. if you need to exchange it for the same item, send us an email at email@example.com and bring in or send your item to: 30798 US Hwy 19 N, Palm Harbor, FL. 34684